Terms & Conditions

1. Scope

These terms govern the booking and use of the holiday homes managed by Travel Capital S.L. (NIF B72836760) in Seville, all registered as Viviendas de Uso Turístico (VUT) in the Andalusian Tourism Registry. Completing a booking means you accept these terms. The confirmation email includes these terms and the cancellation conditions applicable to your booking.

2. Price and payment

The price shown before you confirm includes the nightly rate, the cleaning fee and any extra-guest or pet fees; there are no hidden charges. Payment options:

• Arrival 21 days away or more: when you book we verify and save your card with Revolut (€0) and charge the full amount automatically the day after free cancellation ends, 20 days before arrival. Before paying you expressly authorise that charge (amount and date are shown on the button), and we keep a record of that authorisation. If you cancel up to 21 days before arrival, nothing is charged. We email you a reminder a few days before the charge and a receipt once it is made.
• If the automatic charge is declined we email you a payment link. If the stay is not paid within 48 hours, the booking may be cancelled and the dates released, with no charge to you.
• Arrival less than 21 days away: we charge the full amount by card when you book.
• Non-refundable rate: while free cancellation is still open you can choose, instead of the flexible rate, a rate with 10% off the price of the nights (cleaning and extra-guest or pet fees are not discounted). The full amount is charged by card when you book and is not refunded if you cancel, change your plans or do not show up.

3. Cancellation policy

Unless the apartment page states a different policy, the following tiers apply, measured against the check-in date (Madrid time):

• Free cancellation up to 21 days before check-in.
• After that, the booking is non-refundable.
• Refunds are issued to the original payment method within 5 to 10 business days from the cancellation.
• As accommodation for specific dates, the booking is not subject to the 14-day right of withdrawal (art. 103.l of Royal Legislative Decree 1/2007); cancellations follow these tiers.
• You can cancel from the "Manage my booking" link in your confirmation email; the refund amount is shown before you confirm.
• Bookings on the non-refundable rate are never refunded. You can still cancel them to release the dates, but the amount paid is not returned.

4. Check-in, check-out and house rules

Check-in and check-out times are stated on each apartment page. Access instructions are sent before arrival. Spanish law (RD 933/2021) requires all guests to be registered with an ID card or passport.

Each apartment publishes its house rules (maximum occupancy, no smoking, pets, quiet hours). Only a serious breach may end the stay early, without refund of the remaining nights: parties or events, more people staying than the apartment allows, serious damage, or serious disturbance to neighbours that we can document. In that case we tell you first and in writing.

24-hour assistance during your stay: +34 685 328 988.

5. Security deposit and damages

The refundable security deposit (shown on the apartment page and at checkout: €100 for up to 3 guests and €50 more for each extra guest) is a pre-authorisation on your card on arrival day: the amount is held, not charged, and never taken online when you book.

If everything is in order and the house rules have been respected, we release the pre-authorisation on check-out day. Depending on your bank, the amount may take up to 7 days to show as available again.

If there is damage, we send you photos and the repair cost before taking anything, and only the documented damage is deducted from the pre-authorisation.

6. Lost items and liability

If you leave something behind, we let you know and keep it for 30 days. We can send it to you at your expense or you can collect it. After that period we may donate or dispose of it.

During the stay Travel Capital S.L. is liable as the law provides. We are not liable for disturbances beyond our control (street works, general utility outages). In force-majeure events preventing the stay, we offer new dates, an equivalent apartment or a full refund.

7. If we have to cancel

If for a reason attributable to us we cannot provide the booked apartment, we refund 100% of what you paid within 5 days and offer you an equivalent apartment if one is available. If we cancel less than 10 days before arrival, we also compensate you as provided in art. 8.3 of Decree 28/2016.

8. Complaints

You can send us any complaint at hola@travelcapital.es or +34 685 328 988. We reply within 10 working days at most.

Travel Capital S.L. has official Junta de Andalucía complaint forms (hojas de quejas y reclamaciones) available in every apartment and at Calle Esperanza 6, Bajo B, 41009 Sevilla, and in electronic form through the Hoj@ system: information on Hoj@.

Travel Capital S.L. is not a member of the Consumer Arbitration System (Sistema Arbitral de Consumo).

9. Governing law and jurisdiction

These terms are governed by Spanish law, including Andalusian tourist-housing regulations (Decree 28/2016 and its amendments). If you book as a consumer, you can bring any claim before the courts of your own place of residence.