Frequently asked questions

Because you pay less for the same apartment. Platforms typically add around 15% in commissions and service fees on top of the accommodation price (an estimate; each platform sets its own fees). Booking direct, that surcharge doesn't exist, you talk directly with the people who actually manage the apartment, and you know exactly who you are dealing with.

Very soon. We are finishing direct booking on our own site. Meanwhile, each apartment page links to its Airbnb and Booking.com listing, and you can write to us with any question.

100% refund if cancelled 7 or more days before check-in. 50% refund if cancelled 2 or more days before check-in. 0% refund if cancelled less than 2 days before check-in. The exact terms for your booking are shown before you pay and in your confirmation email. For force-majeure situations, write to us: we are people and we solve things by talking.

Most of our apartments offer self check-in with a lockbox or smart lock: we send the instructions before your arrival by email. It works at any hour, though we ask you to let us know your arrival time so everything is ready.

All of them. Every apartment holds a VFT tourist licence from the Junta de Andalucía, shown on each listing page. It guarantees the accommodation is legal and meets official requirements.

Cleaning is itemised in the price before you book, so there are no surprises. Bed linen and towels are always included.

It depends on the apartment. Each listing shows its house rules, including whether pets are accepted and any pet fee. If pets are not allowed on a listing, the booking form will not let you add them.

Yes. Each apartment has its own minimum stay, and on high-demand dates such as Easter Week or the Feria it may be higher. You will see it when you choose your dates.

You get a confirmation email with your reference, the price breakdown, the cancellation terms and a link to manage your booking. Before arrival we send the access instructions. And throughout your stay you have a direct line to us for anything, from a restaurant tip to an incident.