Frequently asked questions

Because it usually works out cheaper. On Airbnb and Booking.com the same apartment usually costs around 15% more on the total, because those prices carry the platforms' commissions; when a platform runs its own promotion the difference can be smaller. Booking direct, you talk directly with the people who actually manage the apartment, and you know exactly who you are dealing with.

Yes. Card payments go through Revolut, an EU-regulated bank with a PCI-DSS certified gateway, fully encrypted. We never see or store your card details.

Not if you arrive 21 days from now or later: today we only save your card securely and charge the stay automatically the day after free cancellation ends, 20 days before arrival. If you cancel up to 21 days before, you pay nothing. For closer arrivals the stay is paid when you book.

Free cancellation up to 21 days before check-in. After that, the booking is non-refundable. If you would rather pay less, while free cancellation is open you can choose the non-refundable rate at checkout: 10% off the nights, paid when you book and never refunded. The exact terms for your booking are shown before you pay and in your confirmation email. For force-majeure situations, write to us: we are people and we solve things by talking.

Most of our apartments offer self check-in with a lockbox or smart lock: we send the instructions before your arrival by email. It works at any hour, though we ask you to let us know your arrival time so everything is ready.

All of them. Every apartment is registered as a tourist-use dwelling (VUT) with the Junta de Andalucía, with its licence number, shown on each listing page. It guarantees the accommodation is legal and meets official requirements.

Cleaning is itemised in the price before you book, so there are no surprises. Bed linen and towels are always included.

It depends on the apartment. Each listing shows its house rules, including whether pets are accepted and any pet fee. If pets are not allowed on a listing, the booking form will not let you add them.

Yes. Each apartment has its own minimum stay, and on high-demand dates such as Easter Week or the Feria it may be higher. You will see it when you choose your dates.

You get a confirmation email with your reference, the price breakdown, the cancellation terms and a link to manage your booking. Before arrival we send the access instructions. And throughout your stay you have a direct line to us for anything, from a restaurant tip to an incident.